App / Sports
ba995 keeps this Privacy Policy clear so you always know what information we collect from your account, how we use it, and what choices you have. Access to our platform and the protections described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose to use. For Bangladesh, those payment methods include Upay and Bank Transfer, and we record transaction references tied to your account wallet for record-keeping purposes. We do not share your payment identifiers with unrelated third parties; they are used only to process your deposits and withdrawals and to verify your account activity against our internal records. We also collect technical data automatically — your device type, browser session data, IP address and the pages you visit on our site. This helps us detect irregular access patterns and keep your account secure. Cookies are used to maintain your session and remember your language and display preferences across visits; you can adjust cookie settings through your browser, though some site functions depend on session cookies remaining active. Data you submit through our support channel — questions, complaints or account correction requests — is stored separately and used only to resolve your query. We retain this data for as long as your account remains active or as required by applicable record-keeping obligations. The rights and obligations described in this policy apply subject to your local law and eligible regions.
This policy applies to data we collect and process directly through our platform. Understanding where the boundary falls helps you know which protections come from us and which depend on other parties. The four areas below set out what is inside this policy and what falls outside it.
Data you submit when creating or accessing your account — login credentials, personal details, wallet preferences — falls fully within this policy. We control how that data is stored, accessed and corrected, and your rights apply directly to us.
When you deposit or withdraw through Upay or Bank Transfer, the transaction reference is processed partly by the payment provider's own systems. Their privacy practices govern their portion of the data; our policy governs only what we receive and store on our side.
Pages you browse within our site, game sessions you open, and support messages you send are all covered by this policy. We log session activity to protect your account and to resolve any dispute about a transaction or game round.
Links to external sites, or services operated by game studios such as Microgaming, JDB, PlayStar and PG Soft for game-content delivery, involve their own data terms. We do not control their data practices; check their published policies directly for details on how they handle your device or session data.
You have several practical choices available at any time regarding the information we hold on your account. Reviewing your stored details is straightforward — sign in, open your account profile page, and you will see the personal information currently held against your account, including your registered contact details and payment method records. If anything is incorrect, you can submit a correction request through our support channel; we will update your records and confirm the change by return message. If you want to know exactly what data categories we hold, you can raise a data enquiry through the same support route. We will respond with a summary of the categories of data stored and the purpose for which each category is used. Deletion requests are handled case by case, subject to any retention obligations that apply under local law and eligible regions — we will tell you clearly what can be removed and what must be kept and for how long. For all of these actions, the contact routes are listed in the Support section below.
Sign in and open your account profile to see the personal details, payment method references and contact information currently held. No separate request is needed to view these fields.
If your name, contact address or payment details need updating, submit a correction note through the support channel. Changes are applied to your account and confirmed back to you through the same route.
Send a data enquiry via the published support route to ask which categories of information we hold and why. We will provide a clear category-level summary rather than raw system data.
Deletion requests are reviewed against our retention obligations. We will explain which data can be removed immediately and which must be kept under applicable record-keeping rules, subject to your local law and eligible regions.
All privacy-related enquiries — correction requests, data summaries, deletion queries, or questions about how your Upay or Bank Transfer records are handled — go through the same support routes we use for account help. Use the channel that works best for you; each one connects to the same team handling policy questions.
Open the chat icon from any page on the site. Describe your privacy question or paste your account reference so the agent can pull up your record and respond without asking you to repeat yourself.
Send your privacy or data request to the support email address listed on the Contact page. Include your registered account email so we can match the request to the correct record and respond to the right address.
Sign in and open the Help section from your account menu. This route is the fastest way to submit a formal data correction or deletion request because it links automatically to your account record.
Our data handling approach follows four consistent principles: collect only what we need, store it securely, tell you what we have, and delete it when retention is no longer required. We do not sell your personal data or share your account details for marketing purposes outside our platform.
Account data is held for as long as your account is active and for any additional period required by applicable record-keeping obligations. When retention is no longer required, data is deleted from our systems. You can ask for a retention summary via the support route at any time.
We use session cookies to keep you signed in and to remember your display preferences. Analytics cookies help us understand how account pages are used so we can improve navigation. You can disable non-essential cookies in your browser settings, though this may affect how some account pages behave.
Access to your stored personal data inside our systems is restricted to staff who need it to process your account, resolve a support query or comply with a legal obligation. We do not give external parties access to your account records without a lawful basis for doing so.
When we make material changes to this policy, we will post the updated version on this page and note the revision at the top. Continuing to use your account after a policy update means you have seen the revised version. If you have questions about a change, reach us through any support route.
These are the questions we receive most often about how we handle account data, what rights you have, and how to contact us when something needs to change.
We collect the details you submit at registration — name, contact information and chosen payment method. During your session we also log device type, IP address and browsing activity on our site. All of this is used only for account management, security and support purposes.
We store the transaction references linked to your account wallet for record-keeping and dispute resolution. The payment provider's own systems handle the processing side; their privacy terms cover that portion. We do not store full bank credentials on our side of the transaction.
Sign in and open your account profile page — your registered personal details are visible there. For a full category-level data summary, send a request through the live chat or email support route and we will prepare a written response tied to your account record.
Yes. Send a deletion request through the support channel or the signed-in Help section. We will review which data can be removed immediately and which must be kept under our retention obligations, then confirm the outcome. Availability of full deletion depends on your local law and eligible regions.
Game studios receive only the session data needed to load and run game content — they do not receive your payment details or full account record. Their own privacy terms govern what they do with device or session data on their end; we have no control over their data practices.
We post the updated policy on this page and note the revision date at the top. We recommend checking this page periodically. If a change is material, we may also send a notice to your registered contact. Continued use of your account after a revision means you have seen the updated version.